★ YOUR PRIVACY MATTERS
Privacy Policy
Last updated: July 2026
This Privacy Policy explains how WOK!N ("we", "us", "our") — a Modern Pan-Asian kitchen based in Islamabad, Pakistan, operating www.wearewokin.com — collects, uses, shares, and protects your information when you browse our website and place an order. By using our website you agree to this policy.
Information we collect
We only collect what we need to take and deliver your order:
- Contact & order details you provide at checkout: name, phone number(s), email address, delivery address, landmark, and any delivery instructions.
- Location data (optional): if you tap "Share my GPS", we send the coordinates to your rider to find you faster. This is never collected without your action.
- Order information: the items in your cart, totals, payment method (cash or card on pick-up), and order history tied to your order number.
- Usage & device data: basic analytics such as pages viewed and general device/browser information, collected via cookies and similar technologies (see below).
We do not collect or store card numbers on this website — pick-up card payments are taken in person at the counter, and delivery is cash on delivery.
How we use your information
- To prepare, confirm, and deliver your order and contact you about it.
- To send an order confirmation and let you track your order status.
- To provide customer support and handle refunds or complaints.
- To improve our menu, website, and service, and to measure and improve our advertising.
Cookies & tracking technologies
We use cookies and similar technologies to keep your cart, remember your delivery/pick-up choice, understand how the site is used, and measure our advertising. This includes third-party tools such as the Meta (Facebook) Pixel, which helps us understand the performance of ads on Facebook and Instagram. These tools may set cookies and receive information about your visit and actions on our site (such as page views and orders placed). You can control cookies through your browser settings and manage ad preferences through Meta's and Google's ad settings.
How we share your information
We do not sell your personal information. We share it only as needed to run our service:
- Delivery riders: your name, address, phone, and (if shared) GPS pin, to complete delivery.
- Service providers: our hosting and database provider (Supabase) and advertising/analytics partners (such as Meta), who process data on our behalf.
- Legal reasons: if required by law or to protect our rights, staff, or customers.
Data retention & security
We keep order and contact information only as long as needed to run our business, resolve disputes, and meet record-keeping needs. We take reasonable technical and organisational measures to protect your data. No method of transmission over the internet is 100% secure, but we work to safeguard your information.
Your choices & rights
- You can ask us to access, correct, or delete your personal information.
- You can decline to share GPS and still order normally.
- You can opt out of interest-based ads via your device and Meta/Google ad settings.
To make a request, contact us using the details below.
Children
Our website is intended for adults able to place food orders. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest version.